Set Up Merchant Portal Account

As a new merchant, you must register on the TikTok Go Merchant Portal to manage your accounts and business seamlessly. This guide demonstrates how to create a new Merchant Portal account and onboard your business in five steps:

1. Register a primary account
2. Submit onboarding qualifications
3. Claim outlets
4. Create and activate a cashier account
5. Set up a collection account

Register and log in with the primary account

To create an account as a new merchant, do the following:

1. Visit the Tokopedia Go for Dining website to create a Merchant Portal account. Enter the invitation code when prompted, then click the Submit button.

1. Choose to register a primary account using either a phone number or an email address.

1. Log in using your registered account information.

Submit onboarding qualifications

After you've registered and logged in, submit your onboarding qualifications to get your business listed.

1. Click the Get started button.

1. Fill in the requested information and upload qualification images (up to 10 MB).

1. Click the Submit button to enter the review process. This process is expected to take 1-3 working days.

Claim outlets

To claim an outlet, you must first select the outlets you want to claim, and then submit certification for each outlet. There are three methods to claim outlets:

1. Search for outlets to claim
2. Add new outlets to claim
3. Batch upload outlet information to claim

To access outlets on the Merchant Portal, click the Claim button on the homepage, or go to the Outlets tab, then Manage outlets.

Select outlets to claim

Method 1: Search for outlets to claim

If your outlet exists within Tokopedia's system, you can search for it. On the Manage outlets page:

1. Click the Claim button.

1. Search for your outlets using keywords.
2. Select the outlets you want to claim from the list. You can select one or more outlets (up to 50 outlets per batch).
3. Click the Submit button.

1. Preview the selected items. You can delete any unwanted outlets.
2. Click the Confirm button, and then the Submit button to proceed to the qualification upload page.

Method 2: Add new outlets to claim

If a desired outlet is not found in the search results, do the following:

1. Click Create a new outlet to add the outlet.

1. Fill in the required basic outlet information.

1. Click the Create button to proceed to the certification upload page.

Method 3: Batch upload outlet information to claim

If you want to upload multiple outlets at once:

1. On the Manage outlets page, click the dropdown next to the Claim button. Click Upload to claim.

1. Click Download to download the outlet information spreadsheet template.

1. After filling in the outlet information required for the template, upload the completed form on this page.
2. Click Next to proceed to the qualification upload page.

The outlet information template is as shown:

1. Do not modify the header or any other template information. Ensure that all data is entered in Sheet1.
2. Start entering data from Row 4, as the system parses data from there.
3. It is recommended to upload no more than 20 rows at a time.

Submit certifications for outlets

After completing selecting your desired outlets, you must submit certification for each outlet.

1. Proceed to the outlet qualification upload page and upload the required files as instructed.

1. If you want to upload qualifications later, you can close the window. You can find outlets awaiting qualifications on the Manage outlets page, and click Batch submit to submit qualifications in batches.

Create and activate cashier accounts

Before you begin merchant operations, you must create and activate cashier accounts for each outlet under your primary Merchant Portal account. These cashier accounts correspond to staff members who can redeem vouchers at each outlet location.

Create a cashier account

Log into the Merchant Portal with the primary account. Then go to the Manage staff page and click the Add member dropdown. You can create accounts individually or in batches.

Method 1: Single account creation

1. Select Add new member.
2. Fill in the staff member's information and invite them via phone number or email address.
3. Set Scope to "Selected outlets” and select the desired outlet.
4. Assign the role of Cashier.

Method 2: Batch account creation

1. Select Batch import members.
2. Download the template and fill in the required information in the spreadsheet.
3. Upload the completed template then click the Import button.

Activate the cashier account

After you create accounts for your cashiers, they will receive an SMS message or email with an activation link.

Once they receive the activation link, staff members must open the link, complete identity verification, and set a login password. This activates the cashier account.

After activation, the cashier needs to download the Tokopedia app and log into their cashier account.

Set up a collection account

Merchants do not need to provide additional information for setting up a collection account. Click the Set up button to initiate the account opening review process. Once the process is completed, the collection account will be ready for use.